Nurse Call Solutions

Provide high level care for your residents and patients

We understand that nurse call and duress systems are an integral part of a healthcare facility, and the importance of responding promptly to our customers urgent requests is vital.  Our experienced team are available 24/7 for diagnosing and rectifying problems should an urgent matter arise.
We are able to service and maintain most nurse call systems and have the experience and skills necessary to tackle just about every type of job that comes our way. With Tek Call, clients know exactly what to expect – professionalism, efficiency and exceptional results.

Our IP Nurse Call Systems are specially designed to meet the needs of the Australian healthcare market and keep both staff and residents safe and accounted for within your facilities. 

Equipped with RTLS technology built into the wireless pendants, they provide instant, automated staff check-ins whenever a staff member enters a room, tracking how long a staff member is with a resident or patient, so you know where your teams are at all times. 

Tek Call can provide both full IP and serial Nurse Call Systems for your facility. Both are designed for future system scaling and expansion and offer integration with RTLS along with the capability to have wireless integration.

RTLS

Medical Diallers enable your nurse call alarms to be monitored and managed by Tek Call or a third-party, along with the capacity for alarms to be sent directly to the nursing home for a swift, in-house response.

With Tek Call, all Nurse Call points are built with future technologies in mind. New firmware and updates are sent over the network without a technician needing to visit the site so you are always online, up-to-date and offering the best care.

Whether you require a full IP or serial Nurse Call System for your facility, our systems offer integration with RTLS along with the capability for wireless integration and future scalability.

Middleware Integration Solutions

Local Alarm Solutions (LAS) is a middleware integration software that connects to almost any system, enabling you to improve the communication and reporting between multiple different systems at your facility. 

An open-source system, LAS integrates easily, becoming the centralised reporting platform for all your important systems, including; Nurse Call systems, fire alarm systems, android phones, DECT paging systems, email and more. 

Simply use the Dashboard to see an overview and status of all systems, set up automatic reporting, or generate a full suite of expansive reports to see the history of all calls. These reports can be automatically emailed to management staff as required. Carecom also monitors all sites in real-time, enabling us to detect issues and notify your facility management if required for a swift resolution.

Further information
LAS Server
How It Works

When a certain event is triggered, LAS uses its customer-programmed rules to activate an alert. LAS can send emails and text messages on local DECT or GSM phones, or send a message to a large display board, ensuring the responsible staff or teams are notified immediately.

We understand the importance of immediate response times and offer a 24/7 monitoring service, allowing us to alert facilities if any alarms have gone unnoticed.

If a critical device on the Nurse Call goes offline, automated reporting will be sent to site maintenance staff along with Carecom Solutions to notify of system errors.

If you are having trouble communicating between different systems at your facility, talk to us about a LAS system today.

Reporting

Simple, fast and automated reporting solutions

Our LAS solution enables healthcare providers to quickly access the data they need to understand the health of their facilities.

This solution delivers a full suite of standard reports that can be customised to suit the user’s, or facility’s, needs and environment. No more wasting time trying to access and create the required reports, each report can be scheduled to be delivered when you need it, easily giving you the information you need to take the right steps to improve your operations and the care in your facilities.

Our Tek Call team will work with you personally to create a delivery system that suits you; scheduling and automating reports to be delivered to the right people at the right time, making the LAS system do all the work, so you can simply put the data into action.

This solution delivers valuable data, including:

  • Alarm Duration & Frequency (Daily & Weekly)
  • Attendance & Time Tracking
  • List of Alarms
  • List of Operational Alarms
  • Number of Alarms (per ID & Type)
  • Response Times and Time of Care Given

All reports can be exported from the system in either Word, Excel or PDF formats. 

Contact our team to see if LAS could work for you and your facility.

CCTV

Monitor and protect your staff, residents and your facility

Leading the way with innovative CCTV technology, Tek Call utilise analytic software and intuitive systems which can be customised to specific environments to allow for detection of any event, including motion, falls, fever and even aggressive behaviour.

Tek Call is a licenced security advisor and one of our expert team can come onsite to assess and advise on the best security solution for your facility.

Access Control

Protect and restrict the access to your facilities with the increased security of an Access Control system.

Access control is an important step toward mitigating an organization’s security risks. In fact, security is the primary reason for having an access control system, although it can also be used for monitoring staff comings and goings.

Wi-Fi

Support and connect your staff and patients with fast, reliable Wi-Fi

From connecting the multitude of medical equipment networks to supporting the fast, efficient communication between your staff, along with providing access to patients and visitors for improved lifestyle and experience, Wi-Fi is no longer a luxury, but a necessity for daily operations.   

Wi-Fi technology has revolutionised the way we network computers and electronic devices in the healthcare industry, reducing the necessity for wired connections and improving the efficiency of our care. 

The unique needs of healthcare facilities make it crucial to work with the right system and provider to ensure full coverage – despite the large number of mobile and network users, thick walls and multiple building levels along with large numbers of electrical appliances/devices within a typical facility. 

Tek Call understands the vital importance of a robust, reliable Wi-Fi system, and can ensure you have the right system to keep your facilities running smoothly. 

Call us to book a Wi-Fi system consultation today. 

Wireless

DECT and Paging

Seamlessly communicate within your facility with a Tek Call DECT and Paging system designed specifically for the healthcare industry.

We specialise in providing DECT and Paging audio solutions designed to integrate with Nurse Call and duress systems. 

DECT (Digital Enhanced Cordless Telecommunications) is recognised as the optimum solution for enabling reliable communication between staff and management on the go, along with allowing families to contact residents and staff to receive Nurse Call alarms. DECT handsets are robust, easy to use, and can be used for voice calls and text messaging – providing improved efficiency and better customer response times using secure technology. Paging is a reliable one-way communication system ideal for ensuring that, even if your network is down, you will still be able to communicate effectively through your wireless paging devices.

DECT

Our devices integrate with any type of event-triggered communications point, and all types of wired and wireless networks and systems using a range of interface options. 

Tek Call offers servicing and repairs for all DECT and Paging systems we install for extra peace of mind. 

Resident Wandering Systems

Take the stress out of monitoring your patients with an integrated Wandering System. Tek Call offers a stand-alone or site-wide patient wandering system which can be integrated into your new or existing Nurse Call system

This system will allow your staff to focus on their day-to-day tasks, knowing they will be immediately alerted if any wandering residents or patients are near a door or at risk of absconding from the facility. The Nurse Call system will be instantly alerted to notify the staff so they can swiftly respond. Your system can also be set to night mode to allow alarms if anyone exits the door during the night. 

Tek Call can source and integrate the most suitable Wandering System to your existing nurse call system, so you can offer increased care and security to your patients and residents.

Falls Management Equipment

Tek Call offer a wide range of falls management equipment which can integrate into your Nurse Call system via hardwired or wireless solutions.

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Resident Wandering Systems

Tek Call offer a stand alone or a site wide patient wandering system which can be integrated into your new or existing Nurse Call system.

See Products
Accessories

Tek Call offer a wide range of hard wired and wireless accessories which integrate to all of our Nurse Call systems.

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Data

Ensure your business network infrastructure is installed and maintained correctly

Structured Cabling

  • A Structured Network
  • Cabling solution can be designed and implemented for you

Fault Finding 

  • Network cabling issues
  • Data & phone points that don’t work causing interference
  • Locate and fix your network faults

Computer Room Management

  • Tek Call can provide out of hours maintenance & clean ups of computer rooms, Data Cabinets and Servers.

Data Point Relocations

  • Tek Call can relocate your PC’s, printers & phones to ensure your workplace is tidy and OHS compliant.

Ongoing Maintenance and Servicing

Service Level Agreements

If you would like Tek Call to partner with your facility for the ongoing maintenance and servicing of your systems, we offer Service Level Agreements for a transparent outline of expectations, costs, response times, along with prioritised service support and delivery.

An SLA allows you the confidence to know that if anything goes wrong, you can call us and our technicians will be there within the agreed time to assess and provide expert solutions resolving any issues. 

Tek Call has the experience and capabilities to take care of all servicing, from maintenance to system optimisation and integrations. We understand how important it is to have reliable communication systems, and we will ensure that they are always operating effectively for the care of your patients and the efficiency of your staff. 

We recommend that before we enter into any SLA, we provide a Nurse Call Audit as an initial service for a full functional test of your system, along with our recommendations to bring your system in line with all required standards.

Nurse Call Audits

Make sure your system is operating effectively with a Tek Call Nurse Call system Audit.

Our technician will conduct a full site audit of your Nurse Call system, providing a full report of all findings and recommendations, along with fixed prices to resolve any issues. 

Nurse call audit

Your audit will include a:

  • Complete functional system test 
  • Detailed report of all tests conducted 
  • List of system recommendations 

Your report can then be kept on file for any future Government compliance checks.