Nurse Call Solutions

Provide high level care for your residents and patients

We understand that nurse call and duress systems are an integral part of a healthcare facility, and the importance of responding promptly to our customers urgent requests is vital.  Our experienced team are available 24/7 for diagnosing and rectifying problems should an urgent matter arise.
We are able to service and maintain most nurse call systems and have the experience and skills necessary to tackle just about every type of job that comes our way. With Tek Call, clients know exactly what to expect – professionalism, efficiency and exceptional results.

Our IP Nurse Call Systems are specially designed to meet the needs of the Australian healthcare market and keep both staff and residents safe and accounted for within your facilities. 

Equipped with RTLS technology built into the wireless pendants, they provide instant, automated staff check-ins whenever a staff member enters a room, tracking how long a staff member is with a resident or patient, so you know where your teams are at all times. 

Tek Call can provide both full IP and serial Nurse Call Systems for your facility. Both are designed for future system scaling and expansion and offer integration with RTLS along with the capability to have wireless integration.

Middleware Integration Solutions

Local Alarm Solutions (LAS) is a middleware integration software that connects to almost any system, enabling you to improve the communication and reporting between multiple different systems at your facility. 

An open-source system, LAS integrates easily, becoming the centralised reporting platform for all your important systems, including; Nurse Call systems, fire alarm systems, android phones, DECT paging systems, email and more. 

Simply use the Dashboard to see an overview and status of all systems, set up automatic reporting, or generate a full suite of expansive reports to see the history of all calls. These reports can be automatically emailed to management staff as required. Carecom also monitors all sites in real-time, enabling us to detect issues and notify your facility management if required for a swift resolution.

Further information
LAS Server
How It Works

When a certain event is triggered, LAS uses its customer-programmed rules to activate an alert. LAS can send emails and text messages on local DECT or GSM phones, or send a message to a large display board, ensuring the responsible staff or teams are notified immediately.

We understand the importance of immediate response times and offer a 24/7 monitoring service, allowing us to alert facilities if any alarms have gone unnoticed.

If a critical device on the Nurse Call goes offline, automated reporting will be sent to site maintenance staff along with Carecom Solutions to notify of system errors.

If you are having trouble communicating between different systems at your facility, talk to us about a LAS system today.

Reporting

Simple, fast and automated reporting solutions

Our LAS solution enables healthcare providers to quickly access the data they need to understand the health of their facilities.

This solution delivers a full suite of standard reports that can be customised to suit the user’s, or facility’s, needs and environment. No more wasting time trying to access and create the required reports, each report can be scheduled to be delivered when you need it, easily giving you the information you need to take the right steps to improve your operations and the care in your facilities.

Our Tek Call team will work with you personally to create a delivery system that suits you; scheduling and automating reports to be delivered to the right people at the right time, making the LAS system do all the work, so you can simply put the data into action.

This solution delivers valuable data, including:

  • Alarm Duration & Frequency (Daily & Weekly)
  • Attendance & Time Tracking
  • List of Alarms
  • List of Operational Alarms
  • Number of Alarms (per ID & Type)
  • Response Times and Time of Care Given

All reports can be exported from the system in either Word, Excel or PDF formats. 

Contact our team to see if LAS could work for you and your facility.

Access Control

Track, protect and secure your facilities with total Access Control

Do you have the ability to control and restrict access to your buildings? With an Access Control system, you are in charge of enabling or restricting access – making sure that patients stay safely in, and unwanted visitors stay out, of your facility.

From patients and visitors to staff, vehicles and deliveries, you should know at all times who is on or in your site. We design, supply and install fully integrated access control systems that can track your staff movements and protect the entrances and access to, and within, all your buildings.

Our systems include features such as:

  • Proximity recognition technology
  • SmartCard/MiFare swipe card readers
  • Key-operated doors
  • Digital keypads
  • High-end biometric identification systems

Contact us for an Access Control System consultation today and make sure you are in control of the safety of your facility. 

CCTV

Surveillance systems are vital for the protection of your staff, residents and facility

Tek Call understands that safety and security are a vital part of any business, which is why we offer the latest CCTV technology and a comprehensive range of Network Video Recorders (NVR), cameras and equipment for all budgets and requirements.

Surveillance systems are vital for the protection of your staff, residents and facility, and will record and monitor all the movements of anyone who enters and leaves your buildings and staff movements within buildings, along with providing out-of-hours surveillance. CCTV systems deter crime, collect important evidence and records of activities, and give peace of mind to staff and residents.

If you are managing multiple sites, Tek Call can also offer enterprise Video Management Software (VMS) to make monitoring and managing hassle-free.

Tek Call is a licenced security advisor and one of our expert team can come onsite to assess and advise on the best security solution for your facility.

DECT and Paging

Seamlessly communicate within your facility with a Tek Call DECT and Paging system designed specifically for the healthcare industry.

We specialise in providing DECT and Paging audio solutions designed to integrate with Nurse Call and duress systems. 

DECT (Digital Enhanced Cordless Telecommunications) is recognised as the optimum solution for enabling reliable communication between staff and management on the go, along with allowing families to contact residents and staff to receive Nurse Call alarms. DECT handsets are robust, easy to use, and can be used for voice calls and text messaging – providing improved efficiency and better customer response times using secure technology. Paging is a reliable one-way communication system ideal for ensuring that, even if your network is down, you will still be able to communicate effectively through your wireless paging devices.

DECT

Our devices integrate with any type of event-triggered communications point, and all types of wired and wireless networks and systems using a range of interface options. 

Tek Call offers servicing and repairs for all DECT and Paging systems we install for extra peace of mind. 

Resident Wandering Systems

Take the stress out of monitoring your patients with an integrated Wandering System. Tek Call offers a stand-alone or site-wide patient wandering system which can be integrated into your new or existing Nurse Call system

This system will allow your staff to focus on their day-to-day tasks, knowing they will be immediately alerted if any wandering residents or patients are near a door or at risk of absconding from the facility. The Nurse Call system will be instantly alerted to notify the staff so they can swiftly respond. Your system can also be set to night mode to allow alarms if anyone exits the door during the night. 

Tek Call can source and integrate the most suitable Wandering System to your existing nurse call system, so you can offer increased care and security to your patients and residents.

Falls Management Equipment

Tek Call offer a wide range of falls management equipment which can integrate into your Nurse Call system via hardwired or wireless solutions.

See Products
Resident Wandering Systems

Tek Call offer a stand alone or a site wide patient wandering system which can be integrated into your new or existing Nurse Call system.

See Products
Accessories

Tek Call offer a wide range of hard wired and wireless accessories which integrate to all of our Nurse Call systems.

See Products

Medical Diallers

Tek Call can take care of the maintenance and servicing of your existing Medical Dialler systems to ensure your systems are reliable and operating effectively at all times.

Medical Diallers are telephone-based systems which work on 4G mobile network, any standard PSTN phone line and will work on most brands of PBX systems.

An asset to facilities of any size, they enable your nurse call alarms to be managed via a monitoring third party or for any alarms to be sent directly to the nursing home via multiple mediums for immediate response.

The benefits of a Medical Dialler system include:

  • no cabling required for install
  • uses existing telephony infrastructure
  • automatic self-testing
  • battery backup in event of power failure
  • hands-free talk back
  • programmable to many devices such as smoke detectors, wireless pendants or call points.

Wi-Fi

Support and connect your staff and patients with fast, reliable Wi-Fi

From connecting the multitude of medical equipment networks to supporting the fast, efficient communication between your staff, along with providing access to patients and visitors for improved lifestyle and experience, Wi-Fi is no longer a luxury, but a necessity for daily operations.   

Wi-Fi technology has revolutionised the way we network computers and electronic devices in the healthcare industry, reducing the necessity for wired connections and improving the efficiency of our care. 

The unique needs of healthcare facilities make it crucial to work with the right system and provider to ensure full coverage – despite the large number of mobile and network users, thick walls and multiple building levels along with large numbers of electrical appliances/devices within a typical facility. 

Tek Call understands the vital importance of a robust, reliable Wi-Fi system, and can ensure you have the right system to keep your facilities running smoothly. 

Call us to book a Wi-Fi system consultation today. 

Wifi Nursecall

Ongoing Maintenance and Servicing

Service Level Agreements

If you would like Tek Call to partner with your facility for the ongoing maintenance and servicing of your systems, we offer Service Level Agreements for a transparent outline of expectations, costs, response times, along with prioritised service support and delivery.

An SLA allows you the confidence to know that if anything goes wrong, you can call us and our technicians will be there within the agreed time to assess and provide expert solutions resolving any issues. 

Tek Call has the experience and capabilities to take care of all servicing, from maintenance to system optimisation and integrations. We understand how important it is to have reliable communication systems, and we will ensure that they are always operating effectively for the care of your patients and the efficiency of your staff. 

We recommend that before we enter into any SLA, we provide a Nurse Call Audit as an initial service for a full functional test of your system, along with our recommendations to bring your system in line with all required standards.

Nurse Call Audits

Make sure your system is operating effectively with a Tek Call Nurse Call system Audit.

Our technician will conduct a full site audit of your Nurse Call system, providing a full report of all findings and recommendations, along with fixed prices to resolve any issues. 

TC Nurse call audit

Your audit will include a:

  • Complete functional system test 
  • Detailed report of all tests conducted 
  • List of system recommendations 

Your report can then be kept on file for any future Government compliance checks.